Effective Date: [Insert Date]

1. Overview

At Drishti Couture, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help. This policy outlines the conditions under which returns and refunds are processed.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, unworn, and in the same condition as received.

• The item must be returned in its original packaging with all tags attached.

• Return requests must be initiated within [Insert Return Period] days of delivery.

• Certain items, such as custom-made or final sale items, are not eligible for return.

3. Return Process

To initiate a return, follow these steps:

1. Contact our customer service at [Insert Email/Phone] with your order number and reason for return.

2. Once approved, you will receive return instructions, including the return shipping address.

3. Pack the item securely and include a copy of the invoice or order confirmation.

4. Ship the item using a trackable shipping service. The customer is responsible for return shipping costs unless the return is due to our error.

4. Refund Policy

Once we receive and inspect your return, we will notify you of the status:

• If approved, a refund will be issued to the original payment method within [Insert Timeframe, e.g., 5-10 business days].

• If rejected, we will return the item to you at your expense.

5. Exchanges

We allow exchanges for the same item in a different size or color, subject to availability. Please indicate your preferred exchange when initiating the return request.

6. Non-Refundable Items

The following items are non-refundable and non-returnable:

• Custom or personalized items

• Intimate apparel (e.g., lingerie, swimwear)

• Gift cards

• Final sale items

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [Insert Timeframe, e.g., 48 hours] of delivery. We will arrange for a replacement or issue a full refund, including shipping costs.

8. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

1. Check with your bank or credit card provider.

2. Contact us at [Insert Contact Email] for further assistance.

9. Changes to This Policy
Drishti Couture reserves the right to modify this Return & Refund Policy at any time. Changes will be posted on this page with an updated effective date.

10. Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us at:

Drishti Couture
[Insert Address]
[Insert Email Address]
[Insert Phone Number]